Jio care/My LYF care responses are confidential; I expect a JioFi 3 WiFi router firmware update over the next few days

I had a few rounds of email exchanges with Jio care/My LYF care on the JioFi 3 WiFi 4G router update for WPA wireless security vulnerability issue mentioned in earlier posts.

However, I am not in a position to share their responses here as each mail response of theirs has a confidentiality clause! I would like to be a co-operative customer to Jio care/My LYF care and so would like to follow their confidentiality clause.

But I think I can share my messages to them which may give readers the picture!

Here are my relevant mails (slightly edited) to Jio care/My LYF care (after the first one which was shared in an earlier post, https://ravisiyer.wordpress.com/2017/10/16/us-cert-releases-public-vulnerability-note-on-wpa2-handshake/):

Dear —–,

I am not sure whether you have properly understood the issue. To help you understand it, please visit the Indian Computer Emergency Response Team (Ministry of Electronics and Information Technology, Govt. of India) website, http://cert-in.org.in/, and see, under Latest Security Alert, the Note “CERT-In Vulnerability Note CIVN-2017-0160”, Multiple Vulnerabilities in Wi-Fi Protected Access II (WPA2) protocol, dated 16th Oct. 2017.

You may also see this Times of India article, `Password-locked Wi-Fi prone to cyber attacks’ by Kim Arora, http://epaperbeta.timesofindia.com/Article.aspx?eid=31804&articlexml=Password-locked-Wi-Fi-prone-to-cyber-attacks-17102017001050, dated 17th Oct. 2017. I have put up a blog post giving my views on the article here: https://goo.gl/DD1vkM.

So it is up to Jio/LYF as the vendor of JioFi 3 router to INFORM users about when they will provide the firmware update to fix this WiFi vulnerability. I hope you understand this. If you do not understand what I have written, you may please call me on my mobile: —– and I will explain it to you over phone.

——————-

Dear —,

Wonderful! Thanks for that reassuring update.
—-end my mails to Jio/LYF care—————

Ravi: I expect Jio/LYF to provide an updated firmware for JioFi 3 WiFi 4G router over the next few days at which time I will update the firmware of my JioFi 3 WiFi 4G router using its web admin interface (unless the firmware gets updated automatically).

 

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